Be passionate about maintaining a service standard that embraces time as the ‘new’ luxury and therefore deliver FIVE service in a timely manner to the highest level of expectation, all while having fun with the FIVE Vibe!
Support the smooth running of all the Food & Beverage/ Guest Services departments, where all aspects of the guest’s service experience are considered ‘FIVE-star’ all the way!
Work as part of a team that maximizes guest satisfaction and comfort, delivering a positive and timely response to guest enquiries
Thorough knowledge of all of FIVE’s venues, menus, events and assorted guest offerings in order to assist guests at every opportunity
Take ownership of guest concerns, requests and act decisively in order to ensure guest approval
Always be aware of guest preferences and assist in compiling guest history to offer a unique and personalized service, at all times
Ability to aptly process billing and related payments and adhere to all established control procedures for the same
Requirements
What We’re Looking For
Hands-on approach with a ‘can-do!’ work attitude
Previous experience in 5 – star hospitality is mandatory
Commitment to delivering exceptional guest services with a passion
Ability to find creative solutions taking while ownership for all duties and tasks assigned
Great conversational skills and teamwork-oriented
A lively and fun-to-work-with energy, at all times
Previous VIP Waiter/ Waitress experience and knowledge of reservation systems is preferred
Fluency in English (written and spoken) is mandatory and proficiency in multiple languages is a bonus
|